Typical job
A resident spots a bald-faced hornet nest
The crew reviews the reported nest location and the customer’s concern before deciding what the service requires. A technician explains the findings and proposed next steps before any treatment begins. The customer understands the proposed response and can keep clear of the nest while arranging service. Avoid disturbing a nest or approaching it to inspect more closely.
Typical job
A homeowner notices mouse activity and wants
A technician asks where activity has been observed, then inspects for signs and possible entry points. The crew explains what it finds and discusses an appropriate treatment plan before beginning work. The homeowner gets a clearer understanding of the activity and the proposed response. Sharing observations about where signs appear helps direct attention to relevant areas.