Typical job
Residents report a nest of bald-faced hornets
The crew hears where the nest is located and what the caller has observed, then coordinates a property visit to assess the situation. Technicians explain their findings and outline next steps before any treatment begins. The caller gets a clearer understanding of the proposed response and can keep people away from the reported area while awaiting assessment. Give the crew a clear description of the nest's location when discussing the call.
Typical job
Homeowners call for help after noticing mice
A technician discusses the reported mouse activity and inspects for evidence and potential entry points. The crew explains what it finds and outlines next steps before treatment, with the plan shaped around the property's conditions. The inspection helps connect the reported activity with possible access points and clarifies what to address. Tell the technician where mice have been seen and disclose any earlier pesticide applications during the discussion.